Customer Support Representative - Remote Work

Job Description:

Hilton Worldwide Holdings is seeking a part-time Customer Support Representative to join our team in a remote work capacity in Charlotte, North Carolina. As an entry-level position, no prior experience is required, making this an excellent opportunity for those looking to start their career in customer support.

Responsibilities:1. Answer incoming customer inquiries via phone, email, and chat in a timely and professional manner.2. Assist customers with booking reservations, addressing concerns, and resolving issues.3. Provide exceptional customer service to ensure a positive experience for all guests.4. Escalate complex issues to the appropriate department for resolution.5. Maintain accurate records of customer interactions and transactions.6. Collaborate with team members to streamline processes and improve efficiency.7. Uphold Hilton's high standards of service and professionalism at all times.

Requirements:1. Hardworking and driven individual with a strong work ethic.2. Excellent attention to detail and the ability to multitask in a fast-paced environment.3. Strong communication and interpersonal skills.4. Ability to work independently and as part of a team.5. High school diploma or equivalent.6. Must have a quiet and dedicated workspace at home.7. Experience in customer service or hospitality is a plus but not required.

Benefits:1. Free food provided during work shifts.2. Paid Time Off (PTO) for part-time employees.3. Disability insurance coverage.

Working Environment:At Hilton Worldwide Holdings, we strive to inject a sense of joy and vibrancy into the work environment. We value collaboration, creativity, and a positive attitude in our team members. Join us in providing exceptional service to our customers while enjoying a supportive and engaging work environment.

Deadline to Apply:Please submit your application by May 18, 2024, to be considered for this position.

Equal Opportunity Statement:Hilton Worldwide Holdings is an equal opportunity employer and considers all qualified applicants regardless of race, color, religion, gender, national origin, age, disability, or any other protected status in accordance with applicable laws. We encourage individuals from diverse backgrounds to apply and join our dynamic team.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.