Customer Support Representative

Job Description:

Entergy, a leading energy company in San Diego, California, is currently seeking a part-time Customer Support Representative to join our team. This entry-level position requires at least 1 year of experience in customer service.

Responsibilities:- Handle incoming customer inquiries via phone, email, and live chat- Provide accurate and timely responses to customer questions and issues- Effectively troubleshoot and resolve customer complaints- Process customer orders, refunds, and exchanges- Maintain customer records and update information as needed- Collaborate with other departments to ensure customer satisfaction- Utilize CRM software to track customer interactions and trends- Leverage data to inform decisions and drive strategic initiatives

Requirements:- Confident and motivated individual with excellent communication skills- Attention to detail and ability to think creatively to solve problems- Proven ability to work well under pressure and meet deadlines- Strong computer skills and familiarity with CRM systems- Ability to work independently and as part of a team- High school diploma or equivalent required, Associate's or Bachelor's degree preferred

Benefits:- Gym membership- Paid sick leave- Employee discounts

Working Environment:At Entergy, we leverage data to inform decisions and drive strategic initiatives. Our team is dedicated to providing top-notch customer support and ensuring customer satisfaction.

Deadline to Apply:Please submit your application by May 29, 2024.

Equal Opportunity Statement:Entergy is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.