Customer Support Officer

Job Description:

We are looking for a resourceful and motivated Customer Support Officer to join our team at Citigroup in Washington, D.C. This is a part-time position at the Associate Level, requiring a minimum of 2 years of experience in customer support or a related field.

Responsibilities:- Provide exceptional customer support via phone, email, and chat channels- Resolve customer inquiries and issues in a timely and professional manner- Identify and escalate any complex issues to the appropriate teams- Maintain accurate records of customer interactions and transactions- Collaborate with team members to improve overall customer experience- Stay up-to-date on product knowledge and industry trends- Meet or exceed performance targets and KPIs

Requirements:- Strong emotional intelligence and critical thinking skills- Excellent communication and interpersonal abilities- Proven experience in customer support or a related role- Ability to work independently and as part of a team- Proficiency in Microsoft Office and CRM software- Bachelor's degree preferred

Benefits:- Joining Bonus- Visa sponsorship for qualified candidates- Paid Time Off (PTO)

Working Environment:At Citigroup, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a collaborative and inclusive work environment where every team member's voice is heard and valued.

Deadline to apply: April 22, 2024

Equal Opportunity Statement:Citigroup is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.