Customer Support Manager

Job Description:

AECOM is seeking a dynamic and experienced Customer Support Manager to join our team in San Diego, California. As a part-time position at a mid-to-senior level, the ideal candidate will have at least 6 years of experience in customer support roles. The Customer Support Manager will be responsible for overseeing all customer support operations, ensuring high levels of customer satisfaction and retention.

Responsibilities:- Manage a team of customer support representatives, including hiring, training, and performance evaluations- Develop and implement customer support processes and procedures to improve efficiency and effectiveness- Handle escalated customer inquiries and complaints, ensuring timely resolution and customer satisfaction- Analyze customer feedback and data to identify trends and make recommendations for improvement- Collaborate with other departments, such as sales and marketing, to ensure a seamless customer experience- Develop and maintain strong relationships with key customers to promote loyalty and retention

Requirements:- Bachelor's degree in business administration or related field- Proven experience in a customer support management role- Excellent communication and interpersonal skills- Strong leadership and team management abilities- Ability to handle high-pressure situations and resolve conflicts effectively- Reliable and confident personality traits- Strong strategic planning and emotional intelligence skills

Benefits:- Travel opportunities for training and conferences- Relocation allowance for eligible candidates- Gym membership to promote employee wellness- Opportunities for unlimited personal and professional growth within the company

Equal Opportunity Statement:AECOM is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.