About Anyscale:AtAnyscale, we're on a mission to democratize distributed computing and make it accessible to software developers of all skill levels. We're commercializingRay, a popular open-source project that's creating an ecosystem of libraries for scalable machine learning. Companies likeOpenAI,Uber,Spotify,Instacart,Cruise, and many more, have Ray in their tech stacks to accelerate the progress of AI applications out into the real world.With Anyscale, we're building the best place to run Ray, so that any developer or data scientist can scale an ML application from their laptop to the cluster without needing to be a distributed systems expert.Proud to be backed byAndreessen Horowitz, NEA, and Addition with$250+ million raised to date.Anyscale is based in San Francisco, CA. Employees are required to come in office 3x a week.Join us as we lead the way in enabling the next generation of machine learning and AI applications. As Anyscale's first Customer Support Engineer, you will play a pivotal role in shaping the future of our customer support function and the overall success of our customers.We're looking for individuals who have experience working in a fast-paced, technical environment and enjoy working cross functionally with customers, product, engineering, and sales. As our first Customer Support Engineer, we're looking for experience leading and developing teams while working towards continuous improvement in processes and customer experience.In this role, you'll be able to:Deliver outstanding technical support to our customers, ensuring a high level of customer satisfactionTroubleshoot and resolve issues related to Ray and the Anyscale platformCollaborate closely with our product and software engineering teams to address complex issues and ensure optimal system performanceDrive improvements in issue triage, reporting, and analysis to better understand customer pain pointsContinuously improve the Customer Support process through process improvements and tracking, leveraging your team lead experienceContribute to the development of support resources, including documentation and knowledge base articlesQualifications:3+ years of experience in a technical role - either in customer support, software engineering, or similar3+ years working with technical products in the Machine Learning domain1+ years experience working with a major cloud provider (AWS, GCP)1+ years as a team leadProficiency in writing Python for either Data Science, Machine Learning, or other distributed systems workloadsFamiliarity with Machine Learning use cases and technologyStrong communication and interpersonal skillsHighly organized approach to issue tracking and resolutionCompensation At Anyscale, we take a market-based approach to compensation. We are data-driven, transparent, and consistent. The target salary for this role is $119,360 - $137,467. As the market data changes over time, the target salary for this role may be adjusted.Level = Base Salary: L4 = 119,360L5 = 137,467This role is also eligible to participate in Anyscale's Equity and Benefits offerings, including the following:Stock OptionsHealthcare plans, with premiums covered by Anyscale at 99% for both employees and dependents401k Retirement PlanWellness stipendEducation stipendPaid Parental LeaveFlexible Time OffCommute reimbursement100% of in-office meals covered$119,360 - $137,467 a yearAnyscale Inc. is an Equal Opportunity Employer. Candidates are evaluated without regard to age, race, color, religion, sex, disability, national origin, sexual orientation, veteran status, or any other characteristic protected by federal or state law.Anyscale Inc. is an E-Verify company and you may review theNotice of E-Verify Participationand theRight to Work posters in English and Spanish
