Customer Support Assistant - Work From Home

Job Description:

Palantir Technologies is seeking a Customer Support Assistant to join our team and work from home in San Diego, California. The ideal candidate will have at least 3 years of experience in customer support roles and possess a strong ability to adapt to new situations and be resourceful in finding solutions.

Responsibilities:- Handle incoming customer inquiries via phone, email, and chat- Provide technical support to customers experiencing issues with our products- Troubleshoot customer issues and escalate to the appropriate team when necessary- Maintain accurate records of customer interactions and resolutions in our CRM system- Collaborate with other teams to ensure a seamless customer experience- Assist in creating support documentation and training materials for customers- Continuously analyze customer feedback to identify areas for improvement in our products and services- Cooperate with team members to achieve department goals and provide excellent customer service

Requirements:- Bachelor's degree or equivalent work experience- 3+ years of experience in customer support roles- Strong analytical skills and attention to detail- Excellent communication and interpersonal skills- Ability to work independently and as part of a team- Proven ability to adapt to change and handle multiple tasks simultaneously- Resourceful problem-solving skills- Proficiency in CRM systems and Microsoft Office suite- Prior experience working remotely is a plus

Benefits:- Medical coverage- Dental insurance- Vision insurance

Working Environment:At Palantir Technologies, we flourish in a culture that embraces change and responds resiliently to challenges. As a Customer Support Assistant, you will have the opportunity to work in an innovative and dynamic environment where your contributions are valued.

Deadline to Apply:May 8, 2024

Equal Opportunity Statement:Palantir Technologies is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or veteran status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.