Customer Support Assistant - Work From Home

Job Description:

Procter & Gamble is seeking a Customer Support Assistant to join our team in Charlotte, North Carolina. This is a full-time, entry-level position that offers the flexibility of working from home. The ideal candidate will be motivated, resourceful, and possess strong time management and adaptability skills.

Responsibilities:- Provide exceptional customer service and support through various channels such as phone, email, and chat- Assist customers with product inquiries, orders, returns, and other related issues- Troubleshoot and resolve customer complaints in a professional and timely manner- Maintain accurate records of customer interactions and transactions- Collaborate with team members to improve customer satisfaction and retention rates- Stay up-to-date on product knowledge and company policies to better assist customers

Requirements:- 1 year of experience in customer service or a related field- Excellent communication and interpersonal skills- Ability to work independently and as part of a team- Proficient computer skills and familiarity with CRM software- High school diploma or equivalent

Benefits:- Travel opportunities for training and conferences- Profit sharing program- Paid overtime for additional hours worked

Working Environment:At Procter & Gamble, we strive to cultivate a sense of ownership and responsibility at every level of the organization. We value collaboration, innovation, and continuous improvement in all aspects of our work.

Deadline to Apply: May 17, 2024

Equal Opportunity Statement:Procter & Gamble is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.