Customer Support Assistant - Remote Work

Job Description:

Klarna is seeking a Customer Support Assistant to join our team in a remote work capacity. As a Customer Support Assistant, you will be responsible for providing exceptional customer service to our clients, assisting with inquiries, resolving customer issues, and ensuring customer satisfaction.

Responsibilities:- Respond to customer inquiries via phone, email, and chat in a timely and professional manner- Resolve customer issues and complaints with a focus on providing excellent customer service- Assist customers with account inquiries, payment processing, and general product information- Collaborate with internal teams to escalate and resolve customer issues as needed- Maintain accurate records of customer interactions and transactions- Provide input and feedback on customer service processes and systems to improve efficiency and quality- Stay up-to-date on product knowledge and company policies to provide accurate information to customers

Requirements:- 4+ years of experience in customer support or a related field- Excellent communication skills, both written and verbal- Strong problem-solving skills and ability to think strategically- Ability to adapt to changing priorities and work in a fast-paced environment- Energetic personality with a positive attitude towards customer interaction- Cooperative team player with excellent interpersonal skills- Experience with remote communication tools and technology- Strategic planning skills to effectively prioritize and manage workload

Benefits:- Remote work flexibility- Retirement plan- Medical coverage

Working Environment:At Klarna, we foster a flexible working environment that adapts to change with speed and efficiency. We believe in supporting our employees to achieve their best work while maintaining a healthy work-life balance.

Deadline to apply: ********

Equal Opportunity Statement:Klarna is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We value and respect all individuals regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.