We are looking to hire a focused Customer support analyst to join our incredible team at DP Professionals (DPP) in Columbia, SC.
Growing your career as a Full Time Customer support analyst is an incredible opportunity to develop valuable skills.
If you are strong in project management, adaptability and have the right attitude for the job, then apply for the position of Customer support analyst at DP Professionals (DPP) today!
DPP is seeking a Customer Support Analyst for our client in the banking industry in Columbia, SC. Work Arrangement Hybrid, onsite Tuesday, Wednesday, and Thursday W2 position, 6 months (and possible extension) Responsibilities: The Customer Support Analyst receives, investigates, and responds to customer inquiries regarding complex products, services, and issues via all channels through which customers are served. Will train on new business applications and be prepared to support upcoming system implementations. Maintains high levels of customer satisfaction, demonstrates commitment to quality, related to operational and technical support of complex products and/or processes of the AgFirst Farm Credit Bank. Knowledge of major products and services and has the ability to apply this knowledge appropriately. Learns existing business applications, how they interact with other applications and provides timely support to end users. Resolves customer/ Association partner inquiries and issues. Recommends appropriate solutions. Resolve complex or reoccurring issues. Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately and reach productive decisions. Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Demonstrates support of teammates, second level staff, senior management, processes, and procedures and assigned tasks to ensure the success of the Customer Support department and system deployments. Ensures the customer's issue is fully resolved for all requests. Serves as a Core Support Services employee under the Bank's Short Term Emergency Plan (STEP) and is available to provide support when the Bank operates under this plan. Uses multiple system tools to search and troubleshoot questions and issues of systems and applications. Ability to manage multiple concurrent objectives, making effective judgments as to prioritizing and time allocation, as well as being accountable for personal self-development to include maintaining knowledge for supported systems. Required knowledge, skills, and abilities: Education and/or experience equivalent to an Associate Degree in Business or technical discipline, as well as related experience or product knowledge to accomplish primary duties. Experience in customer support/call center environment preferably dealing with PC and application software, mainframe, and client server computer systems. Certified Help Desk Professional preferred. HIPAA certified preferred. Ability to communicate/interact effectively with customers, users, technical experts, and all levels of management. Strong customer service orientation; desire to embrace technology as a means of improving service. Proven organizational skills and demonstrated abilities to establish priorities, take initiative, work under time pressures and exercise sound business judgment. Interested? Learn more:
Click the apply button or contact our recruiter Lori at View email address on jobs.institutedata.com to learn more about this position (#23-00693). DPP offers a range of compensation and benefits packages to our employees and their eligible dependents. Call today to learn more about working with DPP .
Authorized US Worker - US Citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor at this time. EOE/AA/V/D Benefits of working as a Customer support analyst in Columbia, SC:
? Career Growth Potential
? Company offers career progression opportunities
? Leading Industry Pay
