Customer Support Analyst

Job Title: Customer Support Analyst Location: Seattle, WA and Bellevue, WA Duration: 12+ Months Contract Role Description: We are seeking a Customer Support Analyst to join our team, primarily responsible for providing Level 1 support to our customers. The ideal candidate should possess excellent soft skills and the ability to effectively manage end-users. Responsibilities include addressing customer queries, resolving technical issues, and ensuring customer satisfaction.
Competencies: EIS (Enterprise Information Systems): Product Support - Product Engineering
Experience (Years): 2-4
Essential Skills: EIS: Product Support - Product Engineering
Desirable Skills: Strong interest in support-related tasks
Excellent communication and soft skills with a focus on customer empathy and sympathy
Basic technical knowledge to assist customers in resolving issues