Customer Success Specialist - Remote Work

Job Description:

Kohl's is seeking a part-time Customer Success Specialist to join our team in Indianapolis, Indiana. This position will be a remote work opportunity, allowing you to work from the comfort of your own home. As a Customer Success Specialist at Kohl's, you will be responsible for providing excellent support and service to our customers, ensuring their satisfaction with our products and services.

Responsibilities:- Communicate with customers via phone, email, and chat to assist with inquiries, issues, and feedback- Troubleshoot and resolve customer problems in a timely and efficient manner- Provide product recommendations and assistance with online ordering- Manage customer accounts and keep detailed records of interactions- Collaborate with other team members to improve customer satisfaction and retention rates- Stay up-to-date on product knowledge and company policies to provide accurate information to customers

Requirements:- 4 years of experience in customer service or a related field- Proven track record of delivering exceptional customer service- Independent and dedicated work ethic- Strong critical thinking skills and ability to problem solve effectively- Excellent communication skills, both written and verbal- Ability to work remotely and manage time effectively- Visa sponsorship available for qualified candidates

Benefits:- Training and professional development opportunities- Employee discounts on Kohl's products- Visa sponsorship for eligible candidates

Working Environment:At Kohl's, we value a culture that embraces change and responds resiliently to challenges. As a Customer Success Specialist, you will have the opportunity to work in a dynamic and supportive environment where your contributions are valued and recognized.

Equal Opportunity Statement:Kohl's is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive work environment for all employees.

Deadline to Apply:May 6, 2024

If you are a self-motivated individual with a passion for providing top-notch customer service, we encourage you to apply for the Customer Success Specialist position at Kohl's in Indianapolis, Indiana. Join our team and help us create a positive experience for our customers every day.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.