Job Description:
Kroger is seeking a dedicated and experienced Customer Success Representative to join our team. This is a full-time, work from home position based in Jacksonville, Florida, ideal for a candidate with at least 2 years of experience in a similar role. As an Associate-level employee, you will be responsible for providing exceptional customer service and support to our clients.
Responsibilities:1. Engage with customers via phone, email, and chat to address inquiries, troubleshoot issues, and provide solutions.2. Proactively reach out to customers to ensure satisfaction and retention.3. Collaborate with cross-functional teams to resolve customer issues in a timely and effective manner.4. Analyze customer feedback and data to identify trends and opportunities for improvement.5. Develop and maintain strong relationships with clients to ensure their success and loyalty.6. Assist with onboarding new customers and providing training as needed.7. Utilize critical thinking skills to propose and implement strategies for enhancing the customer experience.8. Manage projects related to customer success initiatives and goals.9. Monitor and report on customer satisfaction metrics and KPIs.10. Stay up-to-date on industry trends and best practices in customer success.
Requirements:1. Resourceful and confident individual with strong communication skills.2. Ability to think critically and problem-solve effectively.3. Experience in project management and the ability to juggle multiple tasks simultaneously.4. High school diploma or equivalent required; Bachelor's degree preferred.5. Proficiency in Microsoft Office and CRM software.6. Flexible schedule and ability to work independently from a home office.7. Customer service experience in a call center or support role preferred.8. Strong attention to detail and organizational skills.
Benefits:1. Company equipment provided for remote work.2. Employee discounts on Kroger products and services.3. Retirement plan options for eligible employees.
Working Environment:As a Customer Success Representative at Kroger, you will have the opportunity to build strong relationships with colleagues, clients, and partners. We value teamwork, collaboration, and a customer-centric approach to business.
Deadline to Apply: May 22, 2024
Equal Opportunity Statement:Kroger is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
