Job Description:
Mutual of Omaha Insurance is seeking a part-time Customer Success Manager to work remotely from New York City, New York. As a mid-to-senior level professional with at least 8 years of experience, you will be responsible for managing and maintaining strong relationships with our clients to ensure their success and satisfaction.
Responsibilities:- Establish and maintain strong relationships with clients, serving as their main point of contact- Understand clients' needs, goals, and challenges to provide tailored solutions and support- Monitor and track client satisfaction and feedback, addressing any issues or concerns promptly- Collaborate with internal teams to ensure successful implementation and onboarding of new clients- Provide ongoing training and support to clients to maximize their use of our products and services- Analyze data and metrics to identify opportunities for improvement and growth- Drive retention and upsell opportunities by demonstrating the value of our offerings- Stay updated on industry trends and best practices to continuously improve customer success strategies
Requirements:- 8+ years of experience in customer success, account management, or a similar role- Motivated and energetic personality with strong interpersonal skills- Excellent time management and decision-making skills- Ability to work independently and adapt to a fast-paced environment- Experience working remotely and managing client relationships from a distance- Bachelor's degree in Business Administration, Marketing, or related field preferred
Benefits:- Free food provided during working hours- Disability insurance coverage- Opportunities for training and professional development to enhance skills and career growth
Working Environment:Join a dynamic and innovative working environment where technology is harnessed to drive efficiency and innovation. Work alongside a team of dedicated professionals who are committed to delivering exceptional customer service.
Equal Opportunity Statement:Mutual of Omaha Insurance is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.
Deadline to Apply: May 2, 2024
If you meet the requirements and believe you are a good fit for this position, we encourage you to apply and become part of our team dedicated to customer success and satisfaction.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
