Job Description:
We are looking for a resilient and adaptable Customer Success Manager to join our team at Nationwide in Los Angeles, California. As a mid-to-senior level professional with at least 7 years of experience in customer success roles, you will be responsible for ensuring the overall success and satisfaction of our clients.
Responsibilities:- Build strong relationships with clients to understand their needs and goals- Serve as the main point of contact for clients, addressing any issues or concerns they may have- Develop and implement strategies to maximize customer retention and growth- Collaborate with cross-functional teams to deliver exceptional customer service- Analyze data to identify trends and opportunities for improvement- Create and deliver presentations to clients on a regular basis- Provide training and support to clients to help them effectively utilize our products and services
Requirements:- Bachelor's degree in Business Administration or relevant field- Proven experience in a customer success or account management role- Strong project management skills and ability to manage multiple projects simultaneously- Excellent communication and interpersonal skills- Ability to work independently and as part of a team- Proficiency in CRM software and Microsoft Office Suite
Personality traits:- Resilient: Ability to remain calm and composed under pressure- Adaptable: Willingness to adjust to new situations and challenges
Soft skills:- Project management: Ability to effectively plan, execute, and monitor projects- Cooperation: Ability to work collaboratively with colleagues and clients
Benefits:- Gym membership- Relocation allowance- Travel opportunities
Working environment:- We promote a work-life balance and prioritize employee well-being.
Equal Opportunity Statement:Nationwide is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.
Deadline to apply: ********
If you meet the requirements and are excited about the opportunity to join our team as a Customer Success Manager at Nationwide in Los Angeles, please submit your application by the deadline. We look forward to hearing from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
