Customer Success Manager

The company needs a performance-driven Customer Success Manager to join our

team. The primary focus of this role is customer acquisition and retention. You will build relationships that strengthen and support the health of our company. Other tasks include updating information using our CRM software and proactively collecting feedback to increase our teams success.

This is a remote or virtual position

Duties and Responsibilities

Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with their assigned customer accounts
Work with customers to ensure they are leveraging effectively and finding value in our services
Become an expert and educate customers on the use and benefits of our products
Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues
Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development
Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth
Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
Maintain a revenue base by managing account retention and renewal
Drive upgrade revenue through increased product adoption and increased usage

Customer Success Requirements and Qualifications

Bachelors degree in a relevant field

Experience in account management or in a similar customer-facing role
Familiar with customer success metrics and key performance indicators (KPIs)
Knowledgeable about our product specifications
Communication skills
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