Overview
We are seeking a Customer Success Coordinator (Hybrid) to join our growing team!
YM Careers
YM Careers is the industry's most trusted career center platform for associations powering nearly 3,000 niche job boards that connect more than a million employers with tens of millions of association members and website users. Associations leverage the platform to provide a valuable member service, acquire and engage new members, and increase non-dues revenue. YM Careers is part of Community Brands, which offers an integrated set of solutions that help member-based organizations increase revenue, improve efficiency, and digitally engage members. Learn more at ymcareers.com.
Responsibilities & Qualifications
Position Summary
The Customer Success Coordinator develops relationships with clients through building trust, resolving issues, providing relevant information and being the support for the client. To be successful the Customer Success Coordinator will have a sincere desire to assist clients, drive to seek out solutions, and ability to learn all processes and software clients use.
*As a hybrid role, you must be located within commuting distance from Groton, CT and able to go to the office 2 days per week (Monday and Wednesday). During early onboarding - typically the first 1-2 months - you will go into the office 3-4 days to streamline training.*
A Day in the Life
Develop and maintain strong client relationship throughout the customer lifecycle
Basic knowledge of platform system and tools and ability to troubleshoot
Provide best practices to clients
Strive for excellent customer service and delivery, ensuring any concerns/complaints are dealt with and responded to promptly
Lessons learned are identified and shared with the relevant teams
Engage with customer to promote software adoption and onboarding strategies
Assist in creating and updating documentation for internal team and external clients
We are looking for someone who brings Experience: Able/willing to work in the Groton, CT office 2 days/week required
1+ year of related professional experience required
Bachelor's degree and/or equivalent professional experience preferred
SaaS industry or web support experience preferred
Must have excellent analytical and problem solving skills
Must have the ability to work independently and handle multiple priorities and deadlines simultaneously
Computer/Technical: Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook
Demonstrate ability to learn and understand basic office software applications
Salesforce and Zendesk experience is a plus
Other Skills: Excellent verbal and written communication, organization and follow up skills
Excellent relationship building skills and ability to work both individually and as a member of a team are necessary
Ability to work effectively within a fast-paced, deadline-driven environment
Strong client focus with exceptional collaborative and influencing skill
Total Rewards
Accommodations
Community Brands welcomes and encourages applications from people with disabilities. Reasonable accommodations are available, on request, for candidates taking part in all aspects of the selection process.
About Us
Community Brands - leveling the playing field between for-profits and purpose-driven organizations
Community Brands provides a connected network of solutions that enable mission-driven organizations to thrive. Our software powers non-profits, associations, and K-12 schools to engage the people they serve through programs and events, raise funds to enable their mission, and manage their financials and operations. Our family of brands are bound by a common purpose to serve the organizations that make our communities a better place to live. With over 1,600 employees in the US, Canada, UK, Australia, India, and the Philippines, we know that our success is driven entirely by the people of Community Brands. Through professional opportunity, we strive to give each person a clear path to success and personal growth. We embrace diversity and believe that our differences in experience and perspective are the key to our sustained success.
Why work here?
Good People, Doing Good Things : Employees at Community Brands are techies and volunteers who strive to make the Company a great place to work. We dream big and are motivated to help our customers use the technology we create to improve the world around us. Medical, Dental & Vision Benefits
401(k) Savings Plan & Company Match
Flexible Planned Paid Time Off
Generous Sick Leave
Casual Environment
Purpose-Driven Culture
Work-Life Balance
Passionate About Community Involvement
Company Paid Parental Leave
Company Paid Short Term Disability
Remote Flexibility
Community Brands actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
All persons hired will be required to verify identity and eligibility to work in the United States (without sponsorship) and to complete the required employment eligibility verification form upon hire.
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