Customer Success Associate - Work From Home

Job Description:

Rivian is seeking a highly motivated and customer-oriented individual to join our team as a Customer Success Associate. This is a part-time, work from home position based in San Francisco, California. As an Associate-level role, we require a minimum of 3 years of experience in customer service or a related field.

Responsibilities:- Engage with customers via phone, email, and chat to provide exceptional support and guidance- Proactively reach out to customers to ensure their satisfaction and address any issues or concerns- Collaborate with internal teams to escalate and resolve complex customer inquiries- Develop and maintain positive relationships with customers to promote loyalty and retention- Assist in creating and delivering presentations to potential and existing customers- Track customer interactions and feedback to identify trends and opportunities for improvement

Requirements:- Passionate about customer success and dedicated to providing the best possible experience- Resilient and able to handle challenging situations with professionalism and grace- Excellent time management skills and the ability to prioritize tasks effectively- Strong presentation skills with the ability to communicate clearly and persuasively- Previous experience working remotely or in a virtual environment is a plus

Benefits:- Free food provided for work-from-home employees- Retirement plan options available- Paid overtime opportunities for exceeding performance goals

Working Environment:At Rivian, we believe in fostering a culture of exploration and calculated risk-taking to drive growth and innovation. Our team is encouraged to think outside the box and push boundaries to deliver exceptional results for our customers.

Deadline to Apply: May 18, 2024

Equal Opportunity Statement:Rivian is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workforce that reflects the communities we serve.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.