Customer Success Assistant - Work From Home

Job Description:

Magic Leap is seeking a motivated and detail-oriented Customer Success Assistant to join our team on a part-time basis, working remotely from Chicago, Illinois. As an Associate Level position, we require a minimum of 2 years of experience in a customer-facing role. The ideal candidate will be driven and independent, with a strong creative and critical thinking skills.

Responsibilities:- Assisting with onboarding new customers and providing training on Magic Leap products and services- Managing customer accounts, ensuring all information is up-to-date and accurate- Responding to customer inquiries and concerns in a timely and professional manner- Collaborating with the sales team to identify opportunities for upselling and cross-selling products- Analyzing customer feedback and data to identify trends and make recommendations for improvement- Working closely with the marketing team to develop customer success stories and case studies

Requirements:- 2+ years of experience in a customer-facing role- Excellent communication and interpersonal skills- Strong organizational and time management abilities- Ability to work independently and as part of a team- Proficiency in Microsoft Office and CRM software- Bachelor's degree in Business Administration or a related field preferred

Benefits:- Travel and spending expenses covered- Dental insurance- Profit sharing opportunities

Working Environment:At Magic Leap, we strive to cultivate a sense of ownership and responsibility at every level of the organization. We encourage our employees to take initiative and contribute to the success of the company.

Deadline to apply: May 1, 2024

Equal Opportunity Statement:Magic Leap is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workforce.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.