Customer Success Assistant

Job Description:

We are seeking a passionate and reliable Customer Success Assistant to join our team at American Financial Group in Washington, D.C. This is a part-time position at the Associate level, ideal for someone with at least 2 years of experience in customer service or a related field.

Responsibilities:- Assisting with customer onboarding and training sessions- Proactively reaching out to customers to ensure they are satisfied and engaged with our services- Managing customer accounts and resolving any issues or concerns in a timely manner- Collaborating with the sales and marketing teams to drive customer success initiatives- Conducting regular check-ins with customers to gather feedback and identify areas for improvement- Supporting the Customer Success Manager in developing and executing strategic plans for customer retention and growth- Participating in project management activities to streamline processes and improve overall customer experience

Requirements:- Passion for providing exceptional customer service- Reliability and strong work ethic- Excellent communication and interpersonal skills- Ability to think strategically and contribute to project planning- Prior experience in customer success, sales, or a related field is preferred- Proficiency in Microsoft Office and CRM software- Bachelor's degree in business, marketing, or a related field is a plus

Benefits:- Company-provided equipment for remote work- Retirement plan options- Dental insurance coverage

Working Environment:At American Financial Group, we thrive in a culture that embraces change and responds resiliently to challenges. As a Customer Success Assistant, you will have the opportunity to be part of a dynamic team that is dedicated to achieving customer satisfaction and success.

Deadline to Apply:May 2, 2024

Equal Opportunity Statement:American Financial Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.