Job Description:
Monsanto is seeking a part-time Customer Success Assistant to join our team in Seattle, Washington. As an Associate level position, the ideal candidate should have at least 4 years of experience in customer success roles. The successful candidate should be independent and resourceful, with strong people management and analytical skills.
Responsibilities:- Assist the Customer Success team in managing client relationships and ensuring customer satisfaction- Conduct analysis on customer data to identify trends and opportunities for improvement- Collaborate with cross-functional teams to address customer needs and concerns- Provide support to customers through various communication channels, including phone, email, and chat- Help coordinate and execute customer training programs and workshops- Assist with the development of customer success strategies and initiatives- Maintain accurate records of customer interactions and feedback
Requirements:- Bachelor's degree in business, marketing, or a related field- 4+ years of experience in customer success or a similar role- Strong people management and communication skills- Analytical mindset with the ability to interpret data and draw insights- Proficiency in Microsoft Office Suite and CRM software- Ability to work independently and as part of a team- Excellent organizational skills and attention to detail
Benefits:- Employee discounts on Monsanto products- Paid sick leave- Disability insurance
Working Environment:Joining Monsanto means being part of a company that transcends borders, promoting collaboration on a global scale. Our diverse and inclusive work environment values creativity, innovation, and teamwork.
Deadline to Apply: May 23, 2024
Equal Opportunity Statement:Monsanto is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
