A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
The University of Michigan Logistics, Transportation & Parking Department is seeking a Customer Services Representative within the Parking Customer Services office located at 523 South Division. Some shifts will also be required at the Parking Customer Services office located at UH South, Room F2117. Position reports to the Parking Customer Services Supervisor. Issue various parking options; verify customer's eligibility for options using Wolverine Access and Parking Management System databases; evaluate customer's need to identify appropriate parking options. Receive and process cash, check, and credit card transactions for all types of parking options (Daily, Monthly and Annual Parking Options). Generate daily invoices; confirm accuracy and mail. Operate computer terminals to input substantial quantities of numerical and text data from each customer service transaction into the Parking Management System and Access Control System, including setup for personalized payroll deductions, parking access, invoicing, service unit billing, personal information updates and generation of daily paper permits. Assist customers with questions regarding parking and transit options. Customer Services Representative will provide customers with options based on parking availability, shift start/end times, work location, and location from which the customer commutes. Customers will be assisted via email, phone, at New Employee Orientation, and in small group meetings. Answer phone calls (Parking Customer Services general phone line) regarding parking and parking permit options. Special projects as assigned (scanning, data analysis, running reports, etc.) Represent Logistics, Transportation & Parking in meetings and events on campus. Notes trends in customer questions and inquiries. Excellent written and oral communications skills, as you will serve as a representative of the organization to internal and external customers. Email correspondence (grammar) and ability to expediently and accurately respond to customers is a must. Minimum of three years of professional experience, including customer service experience. Attention to detail as well as sound judgment and the ability to problem-solve effectively within appropriate guidelines and parameters. Highly developed organizational skills, along with experience and competence utilizing and leveraging technology. Must adhere to a high standard of personal and professional conduct; possess a dedication to excellent customer service, interpersonal skills, and have a demonstrated ability to interact with a diverse population. Must be an active team player with the ability to work independently; possess strong prioritization skills; ability to handle multiple responsibilities in a fast paced environment, and demonstrated problem solving skills. Reasonable clerical experience, including MS Word, PowerPoint, and Excel. Must have an excellent phone demeanor and ability to think on your feet. Ability to move and transport 25 pounds. Typing speed of at least 40 wpm. High school diploma. Significant preference given to candidates with knowledge of the University of Michigan parking and transit system (knowledge of bus routes, parking lot fill times, etc.) as well as the AAATA bus system. Someone who frequently uses alternative transportation is a plus. Strong knowledge/functional use of Google (email, Drive, etc.) Graduation from an accredited college or university with an associates degree in business, marketing, transportation, or related field and/or an equivalent combination of education and experience. Bachelor's degree strongly preferred. Knowledge of University policies and procedures. Monday - Friday 7:15 am - 4:15 pm, potential for shifts ending as late as 6:15 p.m. Facilities and Operations seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to sustain the excellence of the university, and to offer our students richly varied disciplines, perspectives and ways of knowing and learning. The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act. Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended. The University of Michigan is an equal opportunity/affirmative action employer.
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.
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