Customer Service Training Coordinator

Full job description Join the VF Family
We are one of the world's largest apparel, footwear and accessories companies connecting people to the lifestyles, activities and experiences they cherish through our family of iconic outdoor, active and workwear brands. At the heart of our journey lies our company-wide purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It's the reason we come to work every day. It's a commitment shared by all of our global associates across brands. Our purpose unites us and leads us to pursue our goals, together. This is our calling.
We believe that when you discover the difference between a career and a calling, you get so much more out of life. When those lines begin to blur, you start to limit yourself much less and start aiming for more. That's what we want for everyone who joins us at VF . And frankly, that's what it takes to thrive here.
Here you can do the best work of your life. We are purpose led and performance driven, people-focused and supportive. Most importantly, we believe that everyone should be empowered to be their authentic self and we power an internal movement of inclusion and belonging. Our teams are built on a global mindset, sparked by sharp minds of diverse individuals and reflects the global consumers we serve.
Bring your energy and fresh perspective, contribute to our movement and build your future with us .
Coordinator, Training Customer Service
As part of VF Customer Service team, this position will support all VF Customer Service by developing and implementing a successful training curriculum for Customer Service Representatives.?The Training Coordinator will create and deliver systems training, create and update training resources including documents and videos, offer refresher training programs, side by side coaching, and provide the necessary resources that promote service excellence, efficiency, and continuous learning.
How You Will Make a Difference
Develop and execute engaging and interactive programs for onboarding and continuing education for employees.
Learn new systems quickly, use knowledge to create and facilitate new system training roll out to employees.
Develop and deliver training curriculum. Create classroom and virtual handouts, instructional materials, quizzes, tests, and training materials. Manage the creation of the training schedule and work with leadership team to coordinate resources.
Partner with leaders across the organization to assess training and development needs, designing programs that support company goals and values.
Assess employee knowledge by evaluating strengths and weaknesses, then recommend and facilitate internal and external training courses to enhance and grow employee's knowledge and expertise .
Perform skills assessment on new hires before releasing them from training.
Review training programs for completeness and accuracy, recommend revisions or additions when necessary.
Handle escalated issues as needed, assist with departmental policy and procedural questions.
Partner with other members of the training team to assess and recommend tools that will aid in training delivery and support.
Utilize adult learning principles and best practices to drive program effectiveness and adoption.
Research and utilize a variety of modalities (ILT, VILT, eLearning) to drive engagement.
Continually collect and review feedback while assessing training program quality and efficacy. Adjust approach and appropriate .
Support other assigned projects and responsibilities as needed.
Free To Be, Inclusion & Diversity
As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.
Skills for Success
Years of Related Professional Experience: 2+ years of related experience preferred
Educational Requirements: Bachelor's degree in Business , Training, Education, Human Resources, or related area. Equivalent years of experience in a substantially similar industry may be considered in lieu of a degree Position Requirements :
Strong computer skills – Microsoft Office Suite, background in SAP system preferred
Ability to work quickly and accurately under pressure and time constraints
Demonstrated critical thinking and analytical skills are required ; ability to apply systems knowledge to troubleshoot and analyze new issues is critical
Must be a self-starter, able to work independently with a proactive working style Ensures Accountability and Trust: Follows through on commitments and makes sure others do the same. Acts with a clear sense of ownership and takes personal responsibility for decisions, actions, and failures. Establishes clear responsibilities and processes for monitoring work and measuring results. Communicates Effectively: Is effective in a variety of communication settings while listening attentively. Adaptability: Picks up on situational cues and adjusts in the moment. Readily adapts personal, interpersonal, and leadership behavior. Interpersonal Savvy: Relates comfortably with people across levels, functions, culture, and geography. Builds rapport and constructive relationships with others. Planning and Organizing: Sets objectives to align with broader organizational goals and breaks down objectives into appropriate initiatives and actions. Stages activities with relevant milestones and schedules and anticipates and adjusts effective contingency plans. VF Guiding Principles: Live with Integrity, Act Courageously, Be Curious, Act with Empathy, and Persevere.
What's in it For You
We're in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That's why we offer comprehensive benefits that encourage both mental, physical and financial well-being for all VF associates. When it comes to benefits, we're the total package. Go to MyVFBenefits.com and click on "Looking to Join VF" to learn more.
We just have one question. Are you in? Hiring Range : $45,600.00 USD - $57,000.00 USD annually Incentive Potential : This position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, or commission potential. Specific details of the additional compensation eligibility for this position will be provided during the recruiting and interview process. Benefits at VF Corporation : You can review a general overview of each benefit program offered, including this year's medical plan rates on and by clicking Looking to Join VF? Detailed information on your benefits will be provided during the hiring process.
P lease note, our hiring ranges are determined and built from market pay data. In determining the specific compensation for this position, we comply with all local, state, and federal laws.
At VF, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at . VF will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.
Pursuant to all applicable local Fair Chance Ordinance requirements, including but not limited to the San Francisco Fair Chance Ordinance, VF will consider for employment qualified applicants with arrest and conviction records.