Customer Service Specialist - Remote Work

Job Description:

AECOM is seeking a highly motivated and driven Customer Service Specialist to join our team in Dallas, Texas, on a part-time basis. As a remote worker, you will be responsible for providing exceptional customer service to our clients and maintaining strong relationships with them.

Responsibilities:- Responding to customer inquiries via phone, email, and online chat in a timely and professional manner- Resolving customer issues and complaints to ensure customer satisfaction- Coordinating with other departments to address customer needs effectively- Providing product information and recommendations to customers- Keeping accurate records of customer interactions and transactions- Continuously improving customer service processes and procedures- Collaborating with team members to ensure a consistent customer experience

Requirements:- 3 years of experience in customer service- Strong communication skills- Excellent problem-solving abilities- Ability to work independently and in a team environment- Leadership skills- Adaptability to changing priorities and situations- Driven and goal-oriented mindset- Ability to work remotely and effectively manage time- Bachelor's degree preferred

Benefits:- Life insurance- Visa sponsorship- Training & professional development opportunities

Working Environment:AECOM is a global company that values diversity and teamwork. As a part of our team, you will have the opportunity to collaborate with colleagues from around the world and work on exciting projects that transcend borders.

Deadline to Apply: May 29, 2024

Equal Opportunity Statement:AECOM is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable laws. We are committed to creating a diverse and inclusive workforce and welcome applicants from all backgrounds to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.