Customer Service Specialist (M-F 8:30-5:30)

Job Type

Full-time

Description

Receive inbound customer calls
Interacts with customers via telephone, email, online chat, or in person to provide support and
information on products or services, receive orders, and efficiently resolve problems.
Prepares and processes restock/sales orders.
Complete purchase orders and/or case sheets and submit for billing.
Proactively communicates with customers regarding restock and order issues.
Maintain information regarding extra product orders.
Fields customer questions and complaints; when the issue is beyond the representative knowledge, forwards to the Team Lead or Customer Relations Manager
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Maintains customer accounts and records of customer interactions with details of inquiries,
complaints, or comments.
Scanning, filing, and other clerical duties as needed.
Assist with updating internal logs.
Performs other related duties as assigned.
Requirements

QUALIFICATION/EXPERIENCE REQUIREMENTS: Bachelor's Degree Strongly Preferred (will consider relevant experience in lieu of degree)
3 years minimum professional customer relations experience (inside sales or client account management)
Excellent communication skills including active listening
Service-oriented and able to resolve customer grievances
General office practices and office machine operations
Computer skills (MS word, Excel)

Salary Description

$18-$20/Hr. DOE