Customer Service Specialist
Pay rate: $18.25/hr
Hours: 8am-5pm
Location: Phoenix, AZ
Temp to hire
BASIC PURPOSE OF POSITION: Receive, investigate and respond to all customer inquiries regarding shipments, products, and complaints.
Interact with customers in a positive, friendly manner that ensures high customer retention.
ESSENTIAL RESPONSIBILITIES OF THE POSITION (includes the following; other responsibilities may be assigned). Input phone/fax orders and relative data into the computer by performing the following duties: Talk with customers by phone concerning orders, returns and shipments and provide product information on claims, processes and warranties.
Receive and input orders and ensure they are filled in an accurate and timely manner.
Call customers when necessary to advise shipment delay and/or information necessary to process orders.
Answer product availability questions; suggesting information about other products and services.
Follow through on customer requests as needed.
Arrange transfer of inventory from other Service Centers as needed.
Initiate tracers with carriers.
Make changes to or cancel orders/backorders.
Initiate orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc.).
Initiate file maintenance for corrections to computer's customer file. Perform clerical duties such as filing invoices.
Fill out forms, determine changes for service requested.
Provide assistance to other service centers as the need arises.
Respond to questions about their orders and shipments.
Handle all customers in a professional manner.
Obtain customer feedback information.
Adhere to all company policies and procedures.
Perform all other duties and special projects as assigned.
Assist the other staff members with tasks that assure the day's business is completed and done so in a timely and efficient manner.
ESSENTIAL REQUIREMENTS FOR THE POSITION: High School diploma or GED; Associates Degree preferred.
Excellent customer service skills (friendly, courteous, professional, and helpful). Proficient with Microsoft Windows 2000/XP Professional.
SAP experience strongly desired.
Ability to read and interpret documents such as operating and maintenance instructions and procedures manuals.
Ability to calculate figures and amounts.
Strong verbal, written and interpersonal skills.
Ability to organize and prioritize work.
Ability to work with minimal supervision.
Ability to work overtime as required.
Strong work ethic, with focus on attendance and punctuality.
Benefits: (employee contribution)
• Health insurance
• Health savings account
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life insurance
• Retirement plan
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
