The Customer Experience Team are the first point of contact for most Unity users who need help and guidance. As a Customer Experience Advisor, you will be key in supporting our global users by answering tickets, live chats, and creating self-service articles focusing on Unity accounts, core product subscriptions (Personal, Plus, Pro, and student/Education), and license activations.
As a member of the team, you will be responsible for answering non-technical requests and live chats, alongside article creation for our Self Serve offering. This requires the need for conflict resolution, soft skills, and enhanced problem-solving capabilities.
As well as supporting customers in an empathetic manner, we also work with Unity's internal teams including Sales, System Developers, and Marketing, to resolve issues as they arise.
Training in our service processes will be provided at the start of this permanent position. We will also invest in training to support your professional growth throughout your employment.
Our team places importance on kindness, inclusion, and harmony as our central values.
What you'll be doing
Answering user's non-technical questions with clarity and empathy, in a timely manner via Email and live chats.
Writing and maintaining articles for our Knowledge Base to allow our users to self-help
Maintaining a high standard of quality to ensure customer satisfaction
What we're looking for
Experience in Customer Service or in a customer-facing role where understanding customers' needs was key
Excellent written and spoken English and local languages if applicable.
A love of learning, as we work in a fast-paced environment with lots of changes
You might also have
Experience of different software eg. Email, Live Chat, and/or Ticketing systems e.g. Zendesk
Relocation support is not available for this position.
Immigration - Work visa/immigration sponsorship is not available for this position
Life at Unity
Unity (NYSE: U) is the world's leading platform for creating and operating real-time 3D (RT3D) content. Creators, ranging from game developers to artists, architects, automotive designers, filmmakers, and others, use Unity to make their imaginations come to life. Unity is the foundation upon which the world's most powerful digital content is created. Specifically, Unity's platform provides a comprehensive set of software solutions to create, run and monetize interactive, real-time 2D and 3D content for mobile phones, tablets, PCs, consoles, and augmented and virtual reality devices.
In the fourth quarter of 2022, more than 70% of the top 1000 mobile games were made with Unity as derived from a blended number of the top 1000 games in the Google Play Store and Apple App Store. In 2022, Made with Unity Applications had more than 4 billion downloads per month.
Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, disability, gender, or any other protected status in accordance with applicable law. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.
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Employment Type: Full-Time
Salary: $ 25.00 40.00 Per Hour
