Customer Service Representative / Utilities / Collection & Distribution

Customer Service Representative / Utilities / Collection & Distribution
Company:

City Of Cape Coral, Fl


Details of the offer

Salary : $36,129.60 - $56,555.20 Annually

Location : CITY OF CAPE CORAL, FL

Job Type: Full-Time Regular

Job Number: 08099

Department: Utilities Department

Division: Collections & Distribution

Opening Date: 04/19/2024

Closing Date: 5/2/2024 11:59 PM Eastern

FLSA: Non-Exempt

Bargaining Unit: WC

GENERAL STATEMENT OF JOB

IMPORTANT: Applicants are strongly encouraged to complete ALL employment, education, licenses/certifications, and skills fields within the online application . The application is the primary record for determining your employment eligibility. You may attach a resume and cover letter to provide information in a different format, but your resume should never include information not already in the application fields. Do not use SEE RESUME in any of the application fields.

*Pre-interview assessment/tests pertinent to the required job skills are required.

***This position pays $17.37 hourly and is non-negotiable***

THIS POSITION IS OPEN TO CURRENT CITY OF CAPE CORAL EMPLOYEES AND THE PUBLIC IS WELCOME TO APPLY

About Us
The City of Cape Coral is the seventh largest city in Florida, has over 1,500 full-time employees, provides various career path opportunities, and offers a robust training and development program for improving current talents, developing new skills, and building effective business relationships.

Perks and Benefits Free city-paid employee health coverage, additional for spouse or family
City Employee Health & Wellness Center for healthcare services
5 weeks Paid Time Off (sick & vacation)
11 paid holidays
Pension plan
City-paid life and long-term disability insurance
Optional Vision and Dental Plans
Tuition reimbursement
Gym membership reimbursement
And much more!
Qualifications High School diploma/GED.
Two (2) years of experience in an office environment.
Key Responsibilities: Performs diversified office support, clerical and administrative functions requiring specialized customer and departmental knowledge.
Verifies accuracy and completeness of all data and information received. Researches and provides verification on information requests.
Processes data and information received into a variety of formats specific to department or government agency requirements including database updates, reports, complaint cards, cash summaries, purchase orders, billing statements, forms, digital media, scanned images and applications.
Operates computer applications in transferring, tracking, transcribing and composing various documentation including division correspondence, memoranda, reports, spreadsheets, department logs and records.
Perform other related duties as required.
Please review the full job description by clicking on the link below. To apply for this position, click on the "Apply" button located in the top right corner of the job description window.

An Equal Opportunity Employer and Drugfree Workplace

Full-time regular City employee benefits: Health Insurance () City paid employee coverage. Optional HMO or PPO plans are available. Dependents can be added at group rates. Premium deductions are taken pre-tax.
Employee Health & Wellness Center for healthcare services

Basic Life Insurance () City paid. The benefit is equal to twice the annual base pay. Double benefit for accidental death.

Optional Vision Insurance () Employee-paid insurance is available at group rates, and family plans are available to employees. Premium deductions are taken pre-tax.

Optional Dental Insurance () Employee-paid insurance is available at group rates, and family plans are available to employees. Premium deductions are taken pre-tax.

Supplemental Insurance Employees may purchase various types of supplemental insurance (life, AFLAC) at group rates through payroll deduction.

Pension Plan (General and Fire) administered by General Plan - Normal Retirement Eligibility: Hired before 10/1/2013, age 60 or 25 years of service; Hired on/after 10/1/2013, age 62 with 10 years of service or just 27 years of service.
Fire Plan - Normal Retirement Eligibility: Hired before 6/16/2014, age 50 or 25 years of service; Hired on/after 6/16/2014, age 52 with 10 years of service or just 25 years of service.
Benefit Rate Multiplier:
General Plan - Less than 20 years of credited service = 2.5%; 20 or more years of credited service = 2.6% for 1st 20 years and 2.75% each year over 20
Fire Plan - 3.25%

Police Pension Plan administered by The Resource Centers Benefits available at retirement are determined by a formula that considers your salary and years of service. Normal retirement eligibility for Police Employees at age 52 or 27 years of service. Benefit rate multiplier for Police: 3.25%

401(a) ( ) Certain management positions can opt out of the General Pension into a 401(a).

Roth IRA () Offered through payroll deduction.

Long Term Disability () City paid long-term disability insurance.

Leave Time (Sick, Vacation) Block of hours which incorporates sick and vacation. Accrues at 16.67 hours per month for an annual total of 5 weeks (200 hours). Accrual increases to 20.00 hours per month after 6 years of service and continues at a yearly increase after 10 years of service.

Paid Holidays City recognizes 11 holidays which include: New Year's Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veteran's Day, Thanksgiving Day, Friday after Thanksgiving Day, and Christmas Day.

Leave Sharing May elect to donate or request leave time. Used for emergency circumstances when all leave has been exhausted.

Deferred Compensation Programs Tax-deferred savings plan available for retirement purposes. Employee-only contributions.

Flexible Spending Accounts Employees can elect to use pre-tax dollars to cover un-reimbursed medical or dependent daycare expenses.

Payroll Direct Deposit Available to any banking institution or credit union. Suncoast Federal Schools Credit Union membership is available to City employees.

Leave Buy Back Option to receive cash for excess accrued leave beyond use or lose amount.

Employee Assistance Program () City-paid availability to licensed professional counselors for non-work related personal issues with 100% confidentiality.

Pre-Paid College Post tax deduction forwarded to the State of Florida on the employees behalf.

01

Do you have a High School Diploma/GED? Yes
No

02

Do you have at least two (2) years experience in an office environment? Yes
No

03

This position pays $17.37 an hour. Are you able and willing to accept this pay? Yes
No

04

Please select the software applications you have worked with below: Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Adobe Acrobat
None of the above

Required Question


Source: Grabsjobs_Co

Job Function:

Requirements

Customer Service Representative / Utilities / Collection & Distribution
Company:

City Of Cape Coral, Fl


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