Job DescriptionUSParalog is looking to enhance our Customer Service Team!
Interested? Read on...
The Customer Service Representative provides front-line operational support for the Veterans Experience Office's premier Contact Center. In this role, you will assist callers by directing them to proper resources to address questions, issues, and complaints. Phone calls are from a wide variety of individuals including Veterans and their family members and/or representatives.
USParalog
has front-line customer service positions supporting the Veterans Experience Office at the U.S. Department of Veterans Affairs available.
Currently, our Team is teleworking from home; however, you must have the capability to work
onsite at our Shepherdstown office.
I am passionate about helping others.I have empathy.I excel at communicating.
If this describes you, our Veterans need You!
At
USParalog , you will get:
$17.20/ hr.11 Paid HolidaysMedical, Dental, Life Insurance, and more for FREECORE FUNCTIONS AND RESPONSIBILITIES:
Understand and explain Department of Veterans Affairs (VA) services or proceduresAsk clarifying questions to identify complex or vague requests for VA services and informationAccurately record details of calls and other service requests in an expected time frameSelect appropriate VA services to meet the specific needs of customersEstablish and maintain effective communication and working relationships with VA employees, outside agencies and the publicUtilize a multi-screen computer system including a Customer Relationship Management (CRM) applicationMaintain confidentiality and privacy of callersOrganize and prioritize multiple tasksRequirements
QUALIFICATIONS AND REQUIREMENTS:
Six months of work experience in customer service environmentAbility to hardwire to High-Speed Internet (no Wi-Fi) with a minimum 25 Mbps download without delay / Minimum 10 Mbps upload without delayAble to provide a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distractionAbility to work under pressure, including calm and effective dealing with escalating or difficult callsCapability to "think on your feet" to offer additional solutions to problemsDetail-oriented with strong organizational and time-management skillsExcellent verbal, interpersonal and written communication skillsFamiliarity with the military and veteran community programs is a plusU.S. Military Veteran or Veteran family members receive additional considerationAbility to pass a federal NACI background check- you must be a U.S. Citizen or a Green Card HolderProof of eligibility to work in the United StatesUSParalog gives preferential consideration to U.S. Military Veterans or Veteran family members.
Benefits
Benefits - (full-time employees):
Health, Dental, VisionGenerous vacation and holiday leaveFlexible Spending Account (medical and dependent)401(k)Group Life insuranceShort/Long-term DisabilityTuition assistance and/or professional development training
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USParalog
jobs are recruited by GTSC-Talent Solutions . Candidates will be contacted by a GTSC recruiter, providing a single point of contact throughout the recruitment process. USParalog Human Resources handles vetting and onboarding.
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USParalog is proud to be an equal opportunity employer
committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex, race, color, creed, national origin, religion, age, marital status, pregnancy, physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant.
USParalog is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you have a disability and require assistance with our online application process, please tell us how we can help by contacting us at ********
Note : This accessibility is intended for individuals requiring accommodation and should not be used to check on the status of your application. Inquiries not specific to requesting accommodation will be discarded.
USParalog participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
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