Customer Service Representative, Medical Store

Job summary
Norco is seeking a Customer Service RepresentativeResponsible for serving walk-in and phone-in customersKnowledgeable about products, pricing, and services
Job seniority: entry level
Responsibilities
• Greet customers in a professional and enthusiastic way• Answer telephone calls promptly• Demonstrate in-depth knowledge of products, placement, availability, price, and use• Assess customer needs for product or services• Educate patients/clients on medical products and services• Fit and sell medical products and services to customers• Process customer orders and accurately input them into the computer• Keep showroom stocked, clean, organized, and presentable• Perform other assigned or necessary tasks
Requirements
• Medical background experience is a plus• In-depth knowledge of home medical products, placement, availability, and pricing• Ability to occasionally lift and/or carry objects weighing up to 100 lbs• Ability to sit, stand, and walk for extended periods of time• Ability to accurately enter data into the computer• Working knowledge of necessary software applications• High school diploma or equivalent
Benefits
• Employee Stock Ownership Plan (ESOP)• Health, Vision, and Dental Insurance• Health Savings Account (HSA)• Medical and Dependent Care Flex Accounts (FSA)• Life Insurance provided by Norco• Supplemental Accident, Disease, and Life Insurance through Colonial Life Insurance• Employee Tuition Reimbursement• 401(k) with Employer Matching• Wellness Program• Employee Discount on products sold by Norco