Customer Service Representative

Customer Service Representative - Spokane Location Spokane, WA (Chief Garry Park area) : Customer Service Representatives are responsible for providing exemplary customer service experience for customers CSR's are also responsible for ensuring that customers receive products that meet their quality and application expectations. Essential Functions: Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders. Recommend products to customers, based on customers' needs and interests. Answer customers' questions about products, prices, availability, product uses, and credit terms. Estimate or quote prices, credit or contract terms, warranties, and delivery dates. Consult with clients after sales or contract signings to resolve problems and to provide ongoing support. Prepare drawings, estimates, and bids that meet specific customer needs. Resolve or clarify any errors and/or discrepancies with appropriate departments Demonstrate extensive product knowledge Support assigned Outside Sales Representatives Follow established administrative and clerical procedures Perform related duties as assigned by supervisor Maintain compliance with all company policies and procedures Benefits: Medical, Dental, and Vision insurance Employer matching 401k Paid Vacation Time Paid Sick Time Paid Holidays Taylor metal is committed to equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, disability, age, genetic information, protected veteran status, or any other unlawful factor and complies with all applicable laws including those regarding consideration of qualified applicants with criminal histories (such as the San Francisco Fair Chance Ordinance).
All external services required will be sought out by Taylor Metal Products
Principals only - Recruiters, please do not contact Taylor Metal Products for services. No solicitations - Do NOT contact us with unsolicited services or offers Qualifications: High school degree or equivalent preferred 1 yr.+ Sales Support exp. required Intermediate computer skills Construction Industry related exp. preferred