Job Summary:American Leak Detection of Shreveport, LA is looking for a service-oriented worker with a positive attitude to join our team to provide prompt, professional, and superior service to all customers. We are looking for someone who has experience within the plumbing field. Knowledge of plumbing terminology is preferred.Base Salary:Starting pay is between $15-$20 per hour DOEPotential advancement opportunitiesJob Type:Full time- Year roundSchedule:Monday-FridayPosition includes:Hourly payOvertime Pay (as applicable)Paid Travel Time (as applicable)Medical, DentalPaid VacationPaid holidaysGreat candidates are likely to be:Service-orientedKnowledgeable of plumbing terminologyComfortable with learning and using new technologyEnjoy working with customers and operations personnelEnjoy working for a growing organization offering new experiences and career growthIn the job you'll be asked to:Answer service calls and accurately record information from customers in an electronic databaseProvide professional and courteous services to all customersAssist in updating daily schedules and calendarsSet schedule for leak detections, service calls, and repairsPrepare work orders and if needed distribute to techniciansDispatch service orders and relay messages via phone, email, text messages, or other communication devicesHandle customer questions and complaints; when the issue is beyond the representatives' knowledge, forward to the assigned specialist or other appropriate staffContact customers to assess customer satisfactionPrepare and file invoices and documents, and compose correspondence as requestedDesired Qualifications:Enjoy being in a job that rewards intuitive, hardworking, efficient, people who have a keen eye for detail and enjoy working with customersAbility to deliver excellent customer serviceKnowledge of plumbing terminologyExceptional team player; fun, energetic, goal oriented, positive, optimistic, and positive attitudeSelf-motivated, enjoy working independently, self-starter, organized, and enjoys being self-directedNeat appearance, and a high standard of professionalism and character.Education & Experience:High School Diploma or College EducationExperience with administrative/clerical work within the plumbing industry, preferred2 years prior customer service experience in an office settingDispatching experienceSalesforce or QuickBooks experience preferredStrong computer skills, knowledge of Microsoft Office, Google Apps, etc.A little bit about our Company and teamFounded over 40 years ago, and teeming with great people, American Leak Detection has become the world leader in accurate, non-destructive detection of hidden water, sewer, gas and swimming pool leaks. American Leak Detection sets the standard for non-invasive leak detection and repair using proprietary methods and the most advanced, sophisticated technology. Our millions of satisfied customers include residential homeowners and industry professionals like plumbers, building contractors, insurance adjusters, apartment managers, drain cleaners, restoration specialists, Homeowners Associations, and municipalities.
