Customer Service Representative

JOB REQUIREMENTS: Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers ' problems. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Determine charges for services requested, collect deposits or payments, or arrange for billing. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Refer unresolved customer grievances to designated departments for further investigation. Resolve customers ' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Solicit sales of new or additional services or products. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. * ** OTHER EXPERIENCE AND QUALIFICATIONS: Must be a high school graduate with excellent reading, communication, math and problem solving skills plus 2 years of experience as a Customer Service Rep. A working knowledge of NetSuite business software is a plus. * ** APPLICATION INSTRUCTIONS: Mail a Rsum: Master Appliance Corp. Human Resource Dept. 2420 18th. St. Racine, WI. 53403 E-Mail a Rsum: