About Us:
SkyShare is an Inc 5000 fastest growing aviation company in America with operation bases in Ogden and Salt Lake City, UT. We came in at #14 on Utah's top 100 fastest-growing businesses in the state. We offer the West's premier fractional ownership program, private aircraft charters, and managed aircraft services. We also operate FBO/Fuel services at the Ogden Airport and Gnoss Field Airport in Novato, CA.
About the Role: Fast-flying, intensely passionate, private aviation company seeks to hire a Customer Service Representative for our private aircraft and the clients who own/charter them. Our ideal applicant is driven by a desire to succeed, exercises attention to detail, and has a keen focus on accuracy.
This position will provide immense job satisfaction for the unique individual who thrives on challenges, wants to grow, and join a fantastic team on a mission to impact the industry with a uniquely satisfying private flying experience. You could become an integral part of SkyShare's continued, incredible success story. Our private jet company is charting to the top. You will work as an advocate of our mission and company's values to become the most loved and desired private jet company
The Mission for this Position: SkyShare is looking for a CSR with a high level of enthusiasm, and professionalism. Our whole goal is to deliver an unforgettable, extraordinary experience for our clients. We don't want to be known for just "good customer service". We want to be known for going above and beyond by exceeding our client's expectations!
Job Responsibilities: Coordinate client services such as rental cars, hotel reservations, and catering for inbound and outbound aircraft Work closely with line service personnel and pilots to ensure all our client's needs are met Process customer purchases and fuel transactions Answer all incoming calls, while taking detailed messages when someone isn't available or transferring according to the client's needs Ensure all areas of our facility are in good, clean condition following a daily and weekly cleaning list Coordinate services for aircraft such as hangar space and fuel requests Establish and maintain a professional relationship with clients, paying careful attention to clients' preferences and needs Assist other departments when needed Qualifications: High School Diploma or equivalent 1 year of customer service experience Personal/Character Requirements: Deliver the WOW Fueled by Passion Solutions Focused Team Alignment Skills: Ability to work as part of a team and independently, in a high-stress and fast-paced environment and perform multiple tasks while paying close attention to detail Highly motivated and organized with excellent verbal and written communication skills Proficient computer skills including Google Suites and Microsoft Office Must have an energetic, friendly & outgoing personality Demonstrates excellent customer service skills with all customers, owners, co-workers, and management Ability to maintain strict confidentiality in all cases involving clients, client aircraft operations, and when dealing with sensitive or security issues Willing to work days, nights, weekends, and holidays with on-call shifts as well Working knowledge of various computer programs such as: Google Docs, Microsoft Office and FlightBridge (Preferred but not required) Compensation: Negotiable, depending on experience Benefits: Medical benefits with partial company contribution Optional dental and vision plans Employer-paid life insurance 401K Retirement Plan with employer match options Excellent Paid Vacation/Sick Time Policies Free flights on some unoccupied trips
