Customer Service Representative

Job summary
The Customer Service Representative (CSR) provides Five-Star Customer Service.Responsibilities include welcoming and assisting customers, managing inventory, and promoting alteration services.Part-time benefits and competitive pay available.
Job seniority: entry level
Responsibilities
• Interact with customers in person, over the phone, and through virtual chats.• Provide excellent customer service, problem-solving, and conflict resolution.• Manage customer flow, maintain service vows, and address customer concerns.• Promote alteration services and maintain store standards.• Process orders, receive merchandise, and complete sales transactions.• Assist with sales promotions and visual updates.• Perform other assigned duties.
Requirements
• High school diploma or equivalent, or 1-2 years of retail experience in apparel or specialty stores.• Ability to communicate clearly and adapt communication style to suit customers.• Good phone skills and ability to resolve conflicts.• Ability to lift up to 25 pounds and perform physical tasks.• Basic computer and technology skills.
Benefits
• Rewarding environment and competitive pay.• Team bonus and Dayforce Wallet for early payment.• Generous team member discount and vision care.• Supplemental insurances and 401K program.• Discounts for identity theft protection and home/auto insurance.• Discounts for mobile legal benefits and pet insurance.