As a Customer Service Representative, you will deliver exceptional care to our customers. Working alongside a great team, you will be responsible for providing reliable, friendly, and consistent service for our customers.Responsibilities:• Use all available resources to provide efficient and accurate solutions for customer service requests.• Respond timely to incoming customer calls and return customer calls as needed.• Work in partnership with operations, sales, and other departments to deliver customer satisfaction.• Enter data accurately to document information and details about customer calls.• Maintain a calm and respectful approach to addressing customer issues.• Keep the office neat and clean.• Account management includes taking phone payments, making collection calls, and posting fees and payments from customers, ensuring customer accounts stay current.• Maintain confidentiality of files and documents of the business• Perform basic office duties such as answering telephones, and directing calls, emails, and faxes.• Participate in tasks requiring added assistance.• Cooperate with co-workers to maintain a friendly work environment.• Assist with distribution of forms, continued education materials, correspondence, and announcements to all employees and customers at appropriate times.• provide relevant and understandable answers to customers about Live Oak Environmental products and services depending on the customer's situation.• Maintain a calm and respectful approach to addressing customer issues.Qualifications:• Effective communication skills to interact positively with customers.• High attention to detail to ensure information is processed accurately.• Strong problem-solving skills to address issues with good judgment and available resources.• Ability to maintain calm and focus in a high call volume environment.• Prior experience in a call center or other customer service-related environment is preferable.• Desire to help others and be a team player. Shift:• 10-hour shift Work setting: • In-person Experience: • Customer service: 3 years (Preferred)• Call center: 1 year (Required) Physical Requirements: Includes: Lifting, Carrying, Pushing/Pulling, Sitting, Standing, Squatting/Kneeling, Walking, Speaking, Hearing, Vision, and Manual Dexterity.• Vision: adequate to enter and read material on computer screens. Able to identify individuals to initiate greetings, the giving of directions, and other business interactions.• Hearing: Able to hear safety alerts and warning signals.• Speaking: Able to engage in conversations in person and via electronic means and deliver information to groups of varying sizes with or without amplification.• Carrying: able to occasionally carry up to 20lbs/9kg.About Company: Benefits:401(k)401(k) matchingDental insuranceHealth insurancePaid time offVision insurance
