DAY IN THE LIFE As a customer-centric company, we prioritize both the security of assets and the comfort of our clients. We're seeking a remote Property & Casualty Insurance Customer Service Representative to join our team, dedicated to ensuring every interaction leaves our customers feeling supported and empowered. If you're passionate about exceptional service and helping clients safeguard their homes with confidence, we invite you to join us.
Are you passionate about making a positive difference in customer's lives? Do you find it rewarding to help customers? Do you have a talent for understanding a customer's unique needs and finding a solution? If so, apply today! As a remote customer service representative, you will be responsible for:
Answer questions regarding current coverage with customers to meet their unique needs. Yield inbound customer inquiries via phone calls or emails, providing the right pathways to answer their questions. Enter leads, pull reports, and submit changes on existing policies. Possess previous experience in insurance based customer service with a solid understanding of best practices and a customer-centric mindset. Demonstrate strong communication skills to effectively interact with customers and convey information clearly. Exhibit adaptability and resourcefulness to address customer inquiries efficiently and find solutions to their concerns. Collaborate with team members and escalate issues as needed. Approach problem-solving proactively. Commit to delivering outstanding service and building positive customer relationships. Handle administration tasks as needed to best serve the team as a whole. MUST HAVE Requirements:
High school diploma or equivalent Two years of customer service experience preferred Experience working with an independent agency preferred Excellent communication (both verbal and written), interpersonal, and organizational skills. Proven ability in judgment and handling angry/irate customers. Ability to expeditiously process quality transactions and provide follow-up as necessary. Ability to work as a team member and achieve team goals in a "client-focused" environment. BENEFITS Group Health Insurance
Offered Supplementary Benefits
Paid Holidays (in 2024 we have 10)
Paid time off
IRA Contribution (2%)
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Notes Other Duties This is not necessarily a complete list of responsibilities, skills, duties, or requirements associated with the job. While this list is intended to be an accurate reflection of the current job, the Company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change, (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments.)
EEO and Harassment Statement Instant Teams provides equal employment opportunities (EEO) to all applicants, contractors, and employees without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. This policy applies to all terms and conditions of work, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Instant Teams expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Instant Teams' contractors and employees to perform their job duties may result in discipline up to and including discharge.
About Us We are a Workforce on a Mission. Instant Teams is a Talent Marketplace that brings together innovative technology, skills acceleration, and community to deliver employment solutions for military spouses, untapped talent, and companies.
