Customer Service Representative

We are excited to offer a rewarding opportunity for dedicated Customer Service Representatives who are enthusiastic about providing exceptional customer service. This role is ideal for individuals seeking to build their career in a dynamic remote environment where every day brings a chance to learn and grow.
Responsibilities:
Engage with potential customers by making outbound calls, explaining our services and the value we bring.
Receive inbound calls from customers, ensuring their inquiries and issues are addressed promptly and professionally.
Identify customers' needs accurately and guide them to the appropriate service or department.
Thrive in a blended call center environment where handling both inbound and outbound communications is streamlined and efficient.
Support sales initiatives through various client campaigns that focus on meeting corporate goals.
Maintain precise records of all customer interactions in our system to ensure continuity and quality of service.
Requirements:
High School Diploma or GED.
1 to 2 years of experience in customer service or a related field.
Strong communication and interpersonal skills, with a flair for building relationships over the phone.
Experience with outbound calling techniques; upselling experience is an advantage.
Background in telemarketing, timeshare sales, or cold-calling phone sales will be beneficial.
Experience in the mortgage, banking, or financial industries is a plus, but not required.
Ability to multitask and manage time effectively in a fast-paced environment.
Job Details:
Full-time position with flexible shifts available between 8 AM and 11 PM EST, Monday through Friday.
About Our Company:
Founded in 1997, our company has grown from a vision to blend national staffing capabilities with the personalized service of a local provider. We are proud to connect top talent with leading companies, ensuring that both achieve their highest potential. Our commitment to excellence has been recognized repeatedly with national awards for growth and innovation.
We look forward to welcoming candidates who are eager to bring their expertise to our team and contribute to our continuing success. If you are ready to make a significant impact in a role where your efforts are appreciated, we would love to hear from you.
Employment Type: Full-Time
Salary: $ 18.00 19.00 Per Hour