Customer Service Representative I - 16Th Street Branch (Full-Time)

POSITION SUMMARY:

Promote and enhance customer relations by projecting a positive image of the Bank, department, and self by providing excellent customer service. Process transactions and pay out funds in accordance with bank procedures. CSR will be required to consistently meet or exceed referral goals, have an excellent balancing record, and accomplish all CSR job duties in an exceptional manner.

ESSENTIAL FUNCTIONS:

Service

Perform and expedite, in an efficient and courteous manner, the teller servicing of transactions within the established policies and procedures.
Exhibit effective follow through and ownership in every customer transaction.
Answer basic customer account questions.
Promote good customer service experiences by consistently adhering to service level standards and demonstrating a willingness to help at all times.
Sales Retain a current knowledge of the Bank's products and services.
Have a high desire to uncover additional customer needs and refer customers additional products and services as well as book appointments with desk staff.
Operations Follow all policies and procedures to help the branch pass all audits.
Follow the policies and procedures of Macatawa Bank for proper balancing and cash handling to minimize loss exposure to the Bank.
Development Continue to stay current on computer system updates.
Attend training sessions to further learn how to be successful in the CSR I Role.
MORE ABOUT THE ROLE

Qualities needed: Positive attitude
Excellent customer relation skills
Friendly
Eager to learn
Ability to multi-task

SALARY GRADE: 32

*Macatawa Bank's full position description is available upon request.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)