We are looking to hire an expert Customer Service Representative to join our vibrant team at Peoples Family of Corporations in Saint Louis, MO.
Growing your career as a Full Time Customer Service Representative is a great opportunity to develop useful skills.
If you are strong in people management, creativity and have the right initiative for the job, then apply for the position of Customer Service Representative at Peoples Family of Corporations today!
Summary: : This important position represents Hopewell Center's first contact with our customers. All CSR's will greet each customer in a professional and friendly manner, provides support with the daily activities of a behavioral health clinic including filing, telephone coverage, appointment scheduling, registration, and customer referrals. Essential Job Functions :
Approach each day looking for ways to help the clinical staff and improve efficiency.
Answer telephones promptly and courteously then route calls appropriately. Take detailed and accurate messages if necessary.Return phone calls promptly.
Gather the demographic information, financial review and proof of income, standard means test, explaining the client's rights and responsibilities consent to treat, release of information to appropriate parties.
Verify customer insurance status and ensure accurate data entry into both the local and state data base.
Maintain confidentiality of all information encountered through interactions and day to day business activities
Schedule and reschedule all appointments, following scheduling guidelines.
Confirm all appointments 48 hours in advance and follow CMHC's Policy regarding communications with customers.
Notify Therapist/Medical Staff when their customer has arrived
Follow policy regarding No-Show including letters, appointments and back filling appointments;
Completes initial paperwork of clients ensuring proper explanation of documentation to the customer and obtain required signatures
Enters initial and updated information accurately and timely into the state and local data base.
Check in inter-company mail and respond to email as appropriate.
Collecting, routing and documenting customer co-payments for visits and prescription medications.
Review charts upon client check in to ensure that all chart elements are up to date and coordinate with providers to get documentation in compliance as needed.
Effectively cross train in all other duties of medical records and call center staff. Fill in as needed.
Maintain efficient flow of patients to the prospective departments and work to reduce wait time for customers in the clinic.
All other duties as assigned.
Requirements: Knowledge, Skills and Abilities: Must possess a High School Diploma or equivalency. Preferably, some college experience (1-2) years. Minimum (2) years experience in Medical Records or related field, i.e., Registration/Appointment Scheduling/Financial Counseling . Must be able to work in a team environment. Demonstrated competency in computer literacy, excellent customer service skills and interpersonal relations. Must demonstrate experience applying active listening techniques, conveying respect, professionalism and empathy. Prefer previous experience working in the behavioral health field. People's Health Centers does not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, and marital status. Benefits of working as a Customer Service Representative in Saint Louis, MO:
? Excellent benefits
? Company offers career progression opportunities
? Attractive package
