We are searching for an ambitious Customer Service Representative to join our awesome team at Filtration Group Corp in Reedsburg, WI.
Growing your career as a Full Time Customer Service Representative is a great opportunity to develop productive skills.
If you are strong in planning, decision-making and have the right experience for the job, then apply for the position of Customer Service Representative at Filtration Group Corp today!
Filtration Group is on a mission to make the world safer, healthier and more productive. With a passionate workforce, global footprint and world class engineering and manufacturing capabilities, we are driving innovation and developing solutions across a broad spectrum of applications in the fast-growing global filtration industry. We are committed to maintaining an entrepreneurial culture built on a foundation of trust and in which our leaders exhibit a strong bias for action. The Company began in 2009 and has rapidly grown to be a global leader in the highly attractive filtration industry. With revenues of $1.6 billion, Filtration Group is consistently recognized as the fastest growing and one of the largest filtration businesses in the world. With over 7,000 employees, the Company serves its customers from a global footprint of 105 facilities in over 25 countries. Filtration Group operates across a wide variety of attractive end markets and produces mission critical products with high replacement rates. Over 80% of the Company's revenue comes from replacement / consumable products, many of which are specified into customer's products or processes.
Filtration Group is an affiliate of Madison Industries, one of the largest and most successful privately held companies in the world. Madison builds entrepreneurially driven, branded market leaders that are committed to making the world safer, healthier and more productive by creating innovative solutions that deliver outstanding customer value. The team at Madison is committed to building something truly remarkable that long outlasts them while coaching others to reach their highest potential. Please visit Madison at .
Zinga Filtration Group is currently seeking a full-time Customer Service Representative on-site in our Reedsburg, WI facility.
The Customer Service Representative is responsible for the processing of orders received from customers by telephone, fax, e-mail, and portals. The position also requires frequent interaction with all members of the organization, distributors, and end-users in a fast paced high volume environment.
The customer service representative develops and maintains solid customer relationships by handling customer needs with speed, accuracy, and professionalism. The CSR acts as liaison between the client and the production staff to maximize efficiency and exploit sales opportunities as well as handles incoming communications, gathers specifications for quotes, processes orders and follows up with customers.
Responsibilities – Achieves and maintains a good rapport with customers and works to provide the best possible service at all times. Verifies order accuracy is based on contract agreements, price list or quote. Thoroughly discuss quote specs with Account Manager and/or Product Manager, and provides follow up as needed. Coordinates details of orders through the production process to ensure completion of order and delivery commitment. Identify, research, and resolve customer issues, product concerns or complaints and coordinate with appropriate staff to provide a solution. Must be able to organize and maintain accurate electronic files within ERP system, via CRM, Quote and Order files and within Microsoft Outlook. Prepares quotations, if needed, and assumes responsibility for providing samples and answers to customer questions and inquiries. Prepares documents and coordinates new client info, purchase order, return goods memo, credit and rebills with production and accounting department and Sales / Product Manager for review or action as appropriate. Any other duties as required by management. High School diploma or General Education Degree (GED) required; Associate's Degree in business, marketing or related field preferred. Minimum of three (3) years customer service experience in a technical or manufacturing environment or an equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. Strong computer skills and proficiency in Microsoft Office products required. Demonstrated competency in building relationships, both internally and externally. Customer-focused with excellent interpersonal, written and verbal communication skills. Ability to read and interpret documents, such as procedure manuals, work instructions, and software manuals. Excellent time management skills with the ability to organize and manage multiple priorities for proper territory planning and management. Team player able to contribute to the success of high performance, cross-functional team. Conflict resolution experience preferred. Solid punctuality a must. Ability to multi-task effectively. Must have a proactive mindset. Benefits of working as a Customer Service Representative in Reedsburg, WI:
? Learning opportunities
? Advancement opportunities
? Advantageous package
