PPi Technologies GROUP has developed and led the growth of stand-up pouches in North America and several export markets over the past 24 years. In addition, PPiTG is a company committed to developing health and wellness products and improving the quality of life of both humans and animals.
Our mission is to manufacture, contract pack, and market wellness products in pouches and recyclable materials that do not harm the environment and leave no carbon dioxide footprint behind.
PPiTG has been consistently recognized by Florida Trend Magazine and Sarasota Herald Tribune as a 'Best Places to Work' environment and honored as a Best and Brightest workplace by the National Association for Business Resources.
Apply now to join a team of motivated individuals committed to harnessing science to produce products that make a difference in the environment and quality of life!
Position Title: Customer Service Representative (CSR)
Compensation: Pay rate is commensurate with experience level.
Employment Type: Hourly Full-time
Position Summary:
The Customer Service Representative supports PPiTG machinery customers by providing product and service information and helps to resolve customer issues on a continuous basis. This position requires excellent time management, organization, and communication skills to ensure ongoing customer satisfaction.
Key Responsibilities:
Supply quotes on parts and service to existing customers.
Schedule service visits and communicate customer needs to service technicians.
Resolve product or service concerns by clarifying the customer's complaint, determining the cause of the concern, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure complete issue resolution.
Works closely with in house sales, factory, and technical teams.
Assist in maintaining financial accounts by processing customer adjustments in a timely manner.
Recommend potential products or services to sales by collecting customer information, analyzing customer needs, and sharing this information with appropriate PPiTG staff.
Prepare product and/or service reports by collecting and analyzing customer information.
Perform other duties as assigned.
Qualifications: High school diploma or GED certificate required.
Prior experience in the machinery/packaging industry in addition to knowledge of food and medical/wellness product packaging is preferred.
Knowledge of fundamental operations of relevant software, hardware, machinery, and other equipment.
Basic technical knowledge of PCs, laptops, printers, and peripheral hardware devices.
Strong organizational and time management skills.
Meticulous attention to detail.
Ability to multi-task when necessary.
Excellent customer service skills including the ability to communicate effectively with customers to help resolve their issues satisfactorily.
Microsoft Office Skills (Word, Excel, PowerPoint, Outlook).
Ability to identify problems and recommend solutions within the scope of the position.
Ability to read, understand, and follow oral and written instructions.
Ability to maintain strict customer and corporate confidentiality.
Physical Demands: Varied activities including sitting (for extended periods of time), standing, walking, bending, lifting, and reaching.
Manual dexterity to operate various types of office equipment including, but not limited to computers, copy machines, printers, etc.
Periodic need to lift and carry items weighing up to 25 pounds.
Work Environment: Work is performed in a fast-paced, high volume, office and manufacturing environment.
Must be able to tolerate frequent interruptions from customers, staff, and others.
Must be able to work with minimal supervision.
Travel Requirements: Occasional travel to customer locations, training events, trade shows, etc. may be required.
We offer a competitive benefits package that includes medical, dental, vision, PTO, and more!
PPiTG is a drug-free workplace that engages in pre-employment drug testing and background checks.
www.ppitg.com
