We are looking to hire a focused Customer Service Representative to join our amazing team at Impact Banners & Signs in Nashville, TN.
Growing your career as a Full Time Customer Service Representative is a remarkable opportunity to develop vital skills.
If you are strong in creativity, research and have the right passion for the job, then apply for the position of Customer Service Representative at Impact Banners & Signs today!
The J. Nissi Corporation is looking for a Customer Service Representative to join its PraiseBanners division. We have designed and manufactured banners and signs for the church market for over 30 years! As a part of our sales team, you will receive incoming phone calls to make sure customers get what they need. You will also monitor live chat and addresses customer service issues.ESSENTIAL JOB FUNCTIONS: Your primary responsibilities will involve fielding customer phone calls and entering orders into our system. You will help customers find what they need on our website and sometimes in person, helping enter details to ensure the timely and accurate production of customer orders both stock and custom. You will monitor live chat software and help with customer service needs as they arise. You will also do various tasks to streamline and improve customer experience, including proofreading catalogs and website, relaying patterns from customer service issues, and communicating trends from customer interactions.SALES RESPONSIBILITIESAnswer incoming phone calls quicklyMake outbound phone calls as neededProcess orders from the websiteMaintain working knowledge of product lines and solutions so you can inform customers of available options for stock and custom productsEnter orders with high level of accuracy, communicating details effectivelyField and resolve customer service issues and returns.Assist walk in customers as neededTake payment information professionally and securely so products are paid for appropriately.Write various sales summaries as needed.Communicate with art department about customer art files and expectations.Help with some outbound sales efforts over email and phoneMINIMUM REQUIRED QUALIFICATIONS:Good with people over the phoneEffective verbal and written communication skills.Knowledge retention and recallAbility to handle pressure and enter data with speed and efficiencyGood organizational skillsTeam player with empathyGood with software, data entry, word processingWillingness to grow and learn in the field of wide format printingPossession of valid driver's license
Benefits of working as a Customer Service Representative in Nashville, TN:
? Opportunity to Make a Difference
? Opportunities to grow
? Leading Industry Pay
