Customer Service Rep Procedure Authorization

Founded in 2007, The Oncology Institute of Hope and Innovation (TOI) is advancing oncology by delivering highly specialized, value-based cancer care in the community setting. TOI is dedicated to offering cutting edge, evidence-based cancer care to a population of more than 1.7 million patients including clinical trials, stem cell transplants, transfusions, and other care delivery models traditionally associated with the most advanced care delivery organizations. With 100+ employed clinicians and more than 800 teammates in 60+ clinic locations and growing. TOI is changing oncology for the better.

Objective:

A Customer Service Representative (CSR) in Procedure Authorization will be responsible for assisting patients, healthcare providers, and insurance companies to ensure a smooth and efficient authorization workflow.

Duties and Responsibilities:

Service all incoming calls from patients, facilities, hospitals, imaging centers, insurance companies, and providers. Provide clear and accurate information to patients regarding the authorization process, requirements, and timelines.
Address and resolve patient concerns or issues related to procedure authorization promptly and professionally.
Escalate concerns as necessary.

Other duties as assigned.
Education and Experience: High School Diploma or G.E.D.
1 year of healthcare customer service experience.
Experience with CPT Coding and ICD10 preferred.
Required Skills/Abilities: Strong drive and work ethic; ability to work independently as well in a small team, carry out assignments to completion.
Demonstrating resilience in the face of difficulties.
Must be able to manage multiple tasks simultaneously; demonstrate a high degree of confidentiality and professionalism.
Excellent verbal and written communication skills.
Proficient with Microsoft Office Suite or related software.
Organized with attention to detail.

The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.

Pay Transparency for hourly teammates

$18-$21 USD