Customer Service Rep I

Overview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is an online travel company, enabling users to access a wide range of services. The company offers airline ticket bookings, hotel reservations, car rentals, cruises, vacation packages and various attractions and services via the world wide web and telephone travel agents. It owns and operates several international global online travel brands, primarily travel fare aggregator websites and travel metasearch engines.
Title: Customer Service Rep I Work Location: Springfield, MO 65804 Duration: 12 months Job Type: Contract Work Type: Onsite Job Description: Responsibilities: Accurately and efficiently review and resolve assigned cases using established policies and procedures.
Review and evaluate transaction information and compare it against known risk flags
Escalate risky or complex cases using established guidelines
Review identified quality errors for needed corrections and update associated cases with corrected information.
Adhere to established productivity and quality metrics.
TekWissen Group is an equal opportunity employer supporting workforce diversity.