Customer Service Rep.-Asc

Customer Service Rep.-ASC Location Reidsville, NC : We are global, we are impacting the lives of millions every day, we are making a difference! At Amcor we are inspired to change the packaging industry and are taking on the aspirational challenge to make all our products recyclable or reusable by 2025. Through our products and global footprint, we are in a unique position to truly make a difference in the packaging space. Our products impact the lives of millions of people across the globe every day from food, beverage, pharmaceutical, medical, home- and personal-care, and other essential products. Amcor is a thriving S&P 500 organisation listed both on the NYSE (AMCR) and ASX (AMC) with US$13 billion in sales. We have a proud history dating back to the 1860's and come a long way from a single paper mill based in Melbourne to becoming the global leading packaging company. Today, Amcor is an international organisation empowering its 50,000 employees in over 40 countries and across 250 sites.
Will you be next to join our journey towards a more sustainable future? At Amcor we are always looking for talented and passionate individuals who are motivated to make a difference. Working at Amcor means you will have a unique opportunity to be a part of an organisation that is committed to providing sustainable packaging solutions. To find out more about our commitment to sustainability and about Amcor, visit
About Us We are global, we are impacting the lives of millions every day, we are making a difference!
At Amcor we are inspired to change the packaging industry and are taking on the aspirational challenge to make all our products recyclable or reusable by 2025. Through our products and global footprint, we are in a unique position to truly make a difference in the packaging space. Our products impact the lives of millions of people across the globe every day from food, beverage, pharmaceutical, medical, home- and personal-care, and other essential products. Amcor is a thriving S&P 500 organization listed both on the NYSE (AMCR) and ASX (AMC) with US$13 billion in sales. We have a proud history dating back to the 1860's and come a long way from a single paper mill based in Melbourne to becoming the global leading packaging company.
Today, Amcor is an international organization empowering its 50,000 employees in over 40 countries and across 250 sites. Will you be next to join our journey towards a more sustainable future? At Amcor we are always looking for talented and passionate individuals who are motivated to make a difference. Working at Amcor means you will have a unique opportunity to be a part of an organization that is committed to providing sustainable packaging solutions.
To find out more about our commitment to sustainability and about Amcor, visit
About The Role The successful CSR possesses a strong command of the company's customer service policies, and is well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers, technical and operational teams. This position ensures that all customer order specifications and expectations are understood throughout the company while actively pursuing additional value+ opportunities. The CSR must be able to perform their duties with minimal supervision and communicate effectively and professionally with co-workers, customers, sales representatives and production personnel.
The role of this person is full commitment to excellence in OHSE and Quality. The goal is to protect and promote the environment, health and safety of all employees and the community in which we operate. This position also is committed to quality through each employee, our system and in our processes and products.
Principal Accountabilities Manage order processing from order entry to order closing Validate and confirm order price to customer according to pricing rules and bill accordingly Establish and manage all aspects of the relationship to local customer affiliates Input firm orders and capacity reservations defined Production Planning rules Invoice Product & Services according to agreement with customers - finance Participate/organize internal pre-production meetings and use understanding of technical requirements on inks, substrates and finishing techniques to guide projects to successful execution. Process orders accurately and quickly considering material utilization and manufacturing efficiencies; communicate special instructions to scheduling, production and shipping Support the specification and ordering of materials and outsourced services for carton production ( inks, substrate and finishing) Able to marshal the appropriate resources to ensure their client's work is executed and can clearly identify when to seek assistance from internal experts when customer specification changes occur. Handle non conformity communication Participate in regional cross-functional teams and facilitate local cross-functional sessions Value Plus activities. Actively enter actions in sf.com at local level according to Sf.com guidelines. Actively reduce/avoid cost leakages on local level, e.g., transportation costs, stocks, payments, order intake vs. commitment Complete month end activities at local level (e.g. KPI, statistics…) Manage local legal order and delivery requirements Undertake Customer Service role - receive orders, pricing, customer liaison Team Member in CI-driven projects. Business Support Activities Monthly rolling FC upload in Excel/MIS Prepare and Maintain Monthly reports to send to Customer: Sales report, MTP, Origination related Create actions in SFDC Upload meeting notes, agreements, contracts, etc in SFDC Analysis and information sheets (volume-value analysis, die structures produced per site) Understand the OHSE obligations, actively support the policy and implement the guiding principles in everyday activities. Understands Quality objectives and policy, actively support the policy and implement the guiding principles in everyday activities. Assists with various projects as assigned. Qualifications/Requirements Bachelors degree Preferred Apprenticeship / Training / appropriate professional experience (years) 2 to 3 years in a Customer Service respectively Internal Sales environment Specialized knowledge: Folding Carton Operations, Planning or CSR experience 5+ years, negotiation skills PC-knowledge : MS Office Knowledge/Skills/Abilities/Behaviors Presentation skills - To be able to communicate in a professional way with local affiliate key contacts, friendly, representative style, self-assured Flexibility cope with frequent change of issues and priorities well and quickly Team working result oriented interaction with team Negotiation skills convincing, result oriented, persistent Planning skills : result oriented, organized Communication open, good listener, empathic Independence independent working, self-assured Conflict management skills: stress resistant, strong personality, tolerant, experienced Strong organization skills Physical Requirements This position may require prolonged periods of sitting, stooping, standing, and/or reaching, balancing, climbing, kneeling, crouching, reaching with hands and arms, hearing and speaking. Use of close vision, distance vision, ability to adjust focus. Manual dexterity is required. Ability to occasionally lift up to 20 lbs. Our Expectations We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:
Our people are engaged and developing as part of a high-performing Amcor team Our customers grow and prosper from Amcor's quality, service, and innovation Our investors benefit from Amcor's consistent growth and superior returns The environment is better off because of Amcor's leadership and products Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity: Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protectedby law.
If you would like more information about your EEO rights as an applicant under the law, please click on the links "EEO is the and "EEO is the Law" Poster Supplement. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call and let us know the nature of your request and your contact information.
E-Verify We verify the identity and employment authorization of individuals hired for employment in the United States.
Our Expectations We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:
Our people are engaged and developing as part of a high-performing Amcor team Our customers grow and prosper from Amcor's quality, service, and innovation Our investors benefit from Amcor's consistent growth and superior returns The environment is better off because of Amcor's leadership and products Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
If you would like more information about your EEO rights as an applicant under the law, please click on the links "EEO is the and "EEO is the Law" Poster Supplement. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call and let us know the nature of your request and your contact information.
E-Verify We verify the identity and employment authorization of individuals hired for employment in the United States.