Customer Service Officer

Job Description:

Unity Technologies is seeking a highly motivated and driven individual to join our team as a Customer Service Officer in Philadelphia, Pennsylvania. This is an entry-level position with no prior experience required, making it an excellent opportunity for those looking to kickstart their career in customer service.

Responsibilities:1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner.2. Provide product information, troubleshoot issues, and resolve customer complaints with a focus on customer satisfaction.3. Maintain accurate records of customer interactions and transactions.4. Collaborate with cross-functional teams to escalate and resolve complex issues.5. Identify and recommend process improvements to enhance the overall customer experience.6. Stay up-to-date on product knowledge and industry trends to better assist customers.

Requirements:1. High school diploma or equivalent.2. Strong communication skills and the ability to effectively manage customer relationships.3. Analytical mindset with the ability to problem-solve efficiently.4. Must be driven and motivated to exceed customer expectations.5. People management skills to handle diverse customer interactions.6. Ability to work well in a fast-paced environment and adapt to changes quickly.

Benefits:1. Remote work flexibility.2. Free accommodation for certain periods.3. Dental insurance coverage.

Working Environment:At Unity Technologies, we strive for excellence and uphold high standards in all endeavors. We value teamwork, creativity, and a customer-centric approach in everything we do.

Equal Opportunity Statement:Unity Technologies is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to apply: March 30, 2024

If you meet the requirements and are ready to embark on a rewarding career in customer service, we encourage you to apply for the Customer Service Officer position at Unity Technologies today. Join our team and make a difference in the lives of our customers!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.