Customer Service Manager - Work From Home

Job Description:

Time Warner Cable is seeking a Customer Service Manager to work from home in Chicago, Illinois. As a mid-to-senior level position, the ideal candidate should have at least 6 years of experience in customer service management. The Customer Service Manager will be responsible for overseeing a team of customer service representatives, ensuring excellent customer satisfaction, and driving continuous improvement in customer service processes.

Responsibilities:- Manage a team of customer service representatives, including hiring, training, and performance evaluations- Develop and implement customer service policies and procedures- Monitor and analyze customer service metrics to identify areas for improvement- Handle escalated customer complaints and provide resolution- Collaborate with other departments to ensure a seamless customer experience- Implement strategies to increase customer satisfaction and loyalty- Stay current on industry trends and best practices in customer service management- Conduct regular meetings with the customer service team to communicate goals and provide feedback

Requirements:- Bachelor's degree in business administration or a related field- 6+ years of experience in customer service management- Strong leadership skills and ability to motivate and empower a team- Excellent communication and interpersonal skills- Passionate and resilient attitude towards customer service- Strategic planning and negotiation skills- Proficient in customer service software and CRM systems

Benefits:- Company transportation provided- Paid overtime- Life insurance coverage- Opportunity to be part of a company that pioneers change and sets industry benchmarks

Equal Opportunity Statement:Time Warner Cable is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable laws. All qualified applicants will receive consideration for employment.

Deadline to apply: ********

Join our team and make a difference in the world of customer service!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.