Customer Service Manager- Manufacturing - Continuous Learning Opportunities

We are looking to hire a creative Customer Service Manager- Manufacturing to join our experienced team at NorthPoint Search Group in Lexington, NC.
Growing your career as a Full Time Customer Service Manager- Manufacturing is a terrific opportunity to develop important skills.
If you are strong in communication, creativity and have the right attitude for the job, then apply for the position of Customer Service Manager- Manufacturing at NorthPoint Search Group today!

Our client, an international manufacturer with a location in Lexington, NC, is seeking an experienced Customer Service Manager with strong sales support skills to join their team
Duties Include:
Inspire, motivate, develop, & direct the Customer Service Team.
Partner with Senior Leadership and Sales teams.
Lead initiatives to ensure exceptional customer experience. 
Develop and implement customer service policies and procedures.
Manage complex and escalated customer complaints and service issues. 
Plan, prioritize, and delegate work tasks to optimize workflow.
Develop and maintain customer service performance metrics.
Implement strategies to ensure error-free data entry of customer orders. 
Interact with customers by phone, email and/or in person.
Serve as a liaison between customers, manufacturing, and sales team.
Communicate promptly and effectively with sales and customers as needed.
Qualifications Include:
5 + years of Customer Service experience
5 + years of proven leadership 
Manufacturing environment experience
Proficient in Microsoft Outlook, Excel, & Word
Experience in Wood Manufacturing would be a plus
Excellent environment and benefits

  Benefits of working as a Customer Service Manager- Manufacturing in Lexington, NC:
? Company offers great benefits
? Room for Advancement
? Advantageous package