Job Description:
Twenty-First Century Fox is seeking a part-time Customer Service Manager to join our team in Los Angeles, California. As a leading media and entertainment company, we are looking for a highly motivated and energetic individual with at least 5 years of experience in customer service. This position is perfect for an Associate Level professional who is passionate about delivering exceptional customer service and enjoys working in a fast-paced environment.
Responsibilities:- Managing a team of customer service representatives- Developing and implementing customer service policies and procedures- Resolving customer complaints and escalations in a timely manner- Monitoring customer satisfaction levels and implementing strategies to improve as needed- Analyzing customer feedback to identify trends and make recommendations for improvement- Collaborating with cross-functional teams to ensure a seamless customer experience- Conducting training sessions for customer service representatives- Project management to drive continuous improvement in customer service operations- Handling escalated customer issues with professionalism and empathy
Requirements:- Bachelor's degree in Business Administration or related field- Minimum of 5 years of experience in customer service management- Strong communication and interpersonal skills- Excellent problem-solving abilities- Ability to analyze data and make informed decisions- Project management experience is a plus- Energetic and motivated personality- Passion for delivering exceptional customer service- Commitment to environmental responsibility and sustainable practices
Benefits:- Travel opportunities- Paid sick leave- Training & professional development
Equal Opportunity Statement:Twenty-First Century Fox is an equal opportunity employer and is committed to building a diverse workforce. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to their protected status.
Deadline to apply: ********
If you meet the requirements and are excited about the opportunity to join a dynamic and innovative company, we encourage you to apply for the position of Customer Service Manager at Twenty-First Century Fox in Los Angeles, California.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
