Customer Service Manager

Job Description:

UiPath is seeking a dedicated and hardworking Customer Service Manager to join our team in Fort Worth, Texas. As a mid-to-senior level position, the ideal candidate will have at least 8 years of experience in customer service management.

Responsibilities:- Develop and implement customer service policies and procedures- Ensure customer satisfaction by resolving issues in a timely and effective manner- Manage a team of customer service representatives, providing guidance and support as needed- Monitor and analyze customer feedback to identify areas for improvement- Collaborate with other departments to enhance the overall customer experience- Conduct regular training sessions for staff to improve customer service skills- Compile and present reports on customer service performance to senior management

Requirements:- Bachelor's degree in Business Administration or related field- Excellent communication and interpersonal skills- Strong critical thinking and problem-solving abilities- Proven experience in customer service management- Ability to work in a fast-paced environment and handle multiple priorities- Proficient in Microsoft Office Suite- Presentation skills

Personality Traits: hardworking, dedicated

Soft Skills: critical thinking, presentation

Benefits:- Travel opportunities- Joining Bonus- Gym membership

Working Environment:Join a company that transcends borders, promoting collaboration on a global scale.

Deadline to apply: ********

Equal Opportunity Statement:UiPath is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.